Welcome to the Institute for End User Computing, Inc. — A 501(c)(3) not for profit corporation Forging the Future for End Users Like you.

Website Navigation

In Page Navigation

About our Non-Technical Research

Most of our work is by its nature highly technical, but an equally important aspect of our mission is to educate End Users about the ramifications of advanced computing technologies so that as a society we can make rational economic and political decisions about their use.

The Institute is strictly non-partisan and has no desire to wade into political waters.

Our only interest is in promoting an informed public in the heartfelt belief that when people take the time to understand the nature of our IT infrastructure, they can rationally debate such issues and reach a consensus that will redound to everyone's benefit.

To that end, we will, from time to time, draw on experts to look at the opportunities, potential pitfalls, and policy options that arise from very technologies.

Some Brief Thoughts On The Economics of Accessibility

We have tremendous faith in the power of technology, particularly in its potential to open new doors of opportunity for the disabled. But we live in the real world and the undeniable truth is that all people to do not have the same physical and cognitive abilities. Accommodations that work for the some, won't work for others and the universe of possible accommodations is infinite.

When we create software systems and web content we want to make our work as widely available as possible, but in the real world we have to be cognizant of cost, time, and technological constraints. The web production environment is highly non-uniform on both the client and server sides making for a staggering number of permutations. Unlike the print world, one has dramatically less control over most of these factors.

Web Accessibility has come a long way in recent years, but clearly not far or fast enough from one's personal perspective if one has a disability. This has lead some advocates to call for dramatically expanding Web Accessibility legislation.

Doing so may certainly accelerate the deployment of accommodations vis-a-vis large governmental and corporate sites in the short term. Unquestionably it would represent an economic boon to lawyers and accessibility consultants and to those advocates and groups bringing law suits to enforce such legislation.

But we need to ask ourselves if it would lead to rational economic choices that would really maximize the accessibility of online content for all users.

Particularly with a recession looming, fear of accessibility law suits could lead to a contraction of the online sector as web masters might cancel rolling out new sites and services that hadn't been fully certified for use with assistive technology.

The uncertainty could prove crushing.

What disabilities does one need to accommodate and to what levels? Is it enough to work with some assistive technology? What if there are disabled plaintiffs who refuse or can't afford to use those solutions? Will advocates for those with cognitive limitations be able to challenge a site operator for the use of language at too high a reading level? How much money would be spent retooling sites that in practice aren't even being accessed by those with disabilities being accommodated? What are the responsibilities of the disabled if any to meet content providers half way by using the best assistive technology at their disposal?

Currently there is no way for a webmaster to know which if any resources on his or her site are proving problematic to disabled visitors. So a rational step would be to engineer some sort of voluntary technical mechanism to permit disabled visitors to transparently log their needs.

Of even more concern is the potential for political exploitation that would use any expanded accessibility mandate to attack sites based on their content as interest groups would race to line up disabled plaintiffs. Then they might attack video porn sites for insufficient captioning or demand that political groups take down some of their advocacy essays because they weren't written in sufficiently simple language.

Likewise, some corporations might find that bringing such attacks against rivals would be an effective way to delay their introduction of competing products or to win government contracts.

In any case, the amount of money that could be expended pursuing legal cover if accessibility becomes a matter of regulation and litigation would represent a tax on web content creation and when you tax a resource, you get less of it.

Given the choice between budgeting significant resources to close caption web videos of public events in real time or to hire outside experts to validate that a novel animated user interface is sufficiently accessible to blind users, many if not most organizations may opt not to upload the web video and to stick to an old style static website without any interactive content. If such mandates extend to encompass writing style, sites might be written in ever more simplistic language with progressively less substance.

Do we really want to go down this road? Is it even Constitutional in the US? Clearly, 1st Amendment Freedom of Speech issues are at play.

Consider the outcome if Print Publishers were mandated to produce Audio editions of every text to accommodate blind readers and Braille editions for those who are both blind and deaf (not to mention the question of which level of braille to support). It is a safe bet that were this the case, there would be far fewer titles available for anyone to read.

What would happen if nothing could be sold unless everyone could use it? Would we even consider such absolutists' thinking in the physical world?

Might it not be wiser instead to develop better assistive technologies, have government reach out to put them in the hands of the disabled, use private organizations to work on standards and collaborate with commercial players like Google to provide an anonymous mechanism to let disabled users reflect their accommodation needs in web analytics reports.

Accessibility has both a technological and an economic dimension. Web masters, corporations, and even individual bloggers want to do The Right Thing. So we need to take a realistic and holistic view of the accessibility problem and put some market cues in place by providing a technological way for site operators to learn the needs of their actual and potential users. Otherwise, we run the risk of wreaking economic havoc at the worst of all possible times in a failed pursuit of our idealism.

The National Security Agency's Data Mining Effort by John Brantley Halstead

It gives us the greatest pleasure to announce our publication of, The National Security Agency’s Data Mining Effort by John Brantley Halstead, the first in an ongoing series of Public Policy Analysis papers.

Abstract: Thanks to the personal sacrifice of our men and women in uniform, much of the current world terrorist activity occurs outside of the United States. Thanks to intelligence and law enforcement, we are currently able to prevent terrorism from within our borders. Unfortunately the tremendous result of terrorism occurring elsewhere has removed the reality of terrorism from some of the public’s thoughts, beliefs, and attitudes. Because of intelligence, law enforcement, and the armed forces’ effectiveness, we are often insulated from a simple reality. The nation is currently conducting operations, while guarding most of our personal privacy, against an enemy who knows no national boundaries and is fanatically committed to the destruction of our nation.

The use of Data Mining by the National Security Agency to process communications logs and identify patterns of activity associated with the activities of terrorist networks may well be a key element in this ongoing success. However, it has proven highly controversial in the media and raises legitimate questions from privacy advocates. Fundamental to the NSA debate is an understanding of what data mining is and isn’t.

Given the timely nature of this topic and the lack of any appreciable substantive media coverage of the true nature of the technology behind this important public policy debate, we have invited a data mining expert, John Brantley Halstead of The United States Military Academy at West Point to prepare this Public Policy Analysis. In it you will find an approachable nonpartisan introduction to this key End User Computing Application along with an exploration of what questions the public should be asking as it evaluates the appropriateness of the use of this powerful tool in the Global War on Terror.